Troubleshooting

There is nothing more bugging than a bug. 🐛 Here’s a list of all possible issues you may come across on xfree.com and their troubleshooting.

My reward balance doesn’t seem correct

Do you think that your reward balance number doesn’t add up? Try to look into these steps first.

Refresh the page 
Refreshing the page may help resolve your issue in most cases. Try refreshing the page by tapping on the Refresh button in your browser. 🔄

Quit and reopen your browser
Additionally, try to restart your browser application by force closing and opening again:

On iPhone: Open the App Switcher, swipe right to find the browser, then swipe up on the browser. Tap on the app to open the browser again. 

On Android: Swipe up from the bottom, hold, then let go. Swipe up on the app. Tap on the app to open the browser again.

On desktop: Click on the red cross button in the top-right (Windows), or top-left (OSx) corner of the screen. Start the browser again the usual way.

Wait for a bit
Your reward balance is synced up with our servers around every 30 minutes. So wait till this time elapses, and then refresh your page again. 

🙋🏻 Friendly reminder: Keep in mind that you are being rewarded only for approved videos that we put into the Popular section. For more info, feel free to learn What are the mechanics of approving videos.  

Do you still have any further questions about this? Hit us through our Contact form or info@xfree.com, and we’ll help! 

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