Troubleshooting
There is nothing more bugging than a bug. 🐛 Here’s a list of all possible issues you may come across on xfree.com and their troubleshooting.
I have issues with uploading videos
Just as playing videos, uploading them without issues is essential for the right xfree.com experience. 🙏
Here, we have gathered the most frequent issues you may encounter while uploading a video.
Your video is too short
We only accept videos that are longer than 4 seconds. ⏱️
The video resolution is too low
We only accept videos that are at least 720px in height (HD) and, in the case of vertical videos, at least 480px in width. With that being said, going FULL HD is the way to go!
Bad internet connection
Uploading videos usually requires a better-performing connection. Try switching from Wi-Fi to mobile data to troubleshoot whether or not the issue is related to connectivity.
Unsupported format
We recommend uploading videos that are in MP4 format. Other formats might also work, but we can’t guarantee a trouble-free experience.
Problems with uploading by a URL link
Uploading videos by using a URL link may sometimes fail if you’re using links to websites that are not compatible with xfree.com. Generally, we recommend using the big guys such as Xhamster, PornHub, YouPorn, or Xvideos.
Did this info help? If you are still experiencing issues with uploading videos, please contact us through our Contact form or at info@xfree.com and describe your problem in as much detail as possible. For the sake of giving you the best guidance, don’t forget to mention your type of device as well. We will get back to you asap!